1111ba Privacy Policy
Protecting your personal information is our top priority. This policy describes how 1111ba collects, uses, and stores your information.
1111ba ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. When you use our website, create an account, or use any of our services, you agree to the terms of this privacy policy.
This privacy policy describes what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information. We respect your privacy and keep your information secure using SSL encryption and modern security technology on our platform.
If you disagree with any part of this privacy policy, please stop using our platform and contact our support team.
Table of Contents
- 1. Types of Information Collected
- 2. How Information Is Collected
- 3. Purpose of Using Information
- 4. Information Storage and Security
- 5. Sharing Information with Third Parties
- 6. Cookies Policy
- 7. Payment Information Security
- 8. Your Rights
- 9. Protection of Minors
- 10. Policy Changes
- 11. Contact
Types of Information Collected
1111ba collects various types of information from you. The categories of information collected are described in detail below.
Personally Identifiable Information
Information you provide when registering an account includes:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification)
- Banking or payment account details (bKash, Nagad, Rocket, Upay)
Technical and Usage Information
Information collected automatically while you use our platform:
- IP address and device type
- Browser type and operating system
- Login time and session details
- Gaming activity and betting history
- Deposit and withdrawal records
Communication Information
When you contact our customer support team:
- Live chat messages and conversation details
- Information and attachments sent via email
- Complaint and review content
- Feedback submitted through surveys or feedback forms
Financial Transaction Information
Information related to financial activity carried out on your account:
- Deposit and withdrawal amounts and dates
- Details of payment methods used
- History of bonuses and promotional offers received
- Wallet balance and transaction records
How Information Is Collected
We collect your information in the following ways:
- Direct submission: When you register an account, fill out a form, contact us via live chat, or send an email, you voluntarily provide information.
- Automatic collection: Technical information is collected automatically through cookies, pixel tags, and server logs.
- Identity verification: Identity document information is collected through the KYC (Know Your Customer) process to ensure safe and responsible gaming.
- Payment processing: Financial transaction information is collected through the payment gateway during deposits and withdrawals.
- Third-party sources: Necessary information may be obtained from trusted third parties for fraud prevention and identity verification.
Purpose of Using Information
1111ba uses your information only for specific and legitimate purposes. We do not use your information for unethical or unauthorised purposes under any circumstances.
Account Management
Information is used to create, verify, and manage your account. This information is essential for ensuring secure login and identity verification.
Payment Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Security and Fraud Prevention
Information is analysed to detect suspicious account activity, prevent money laundering, and ensure platform security.
Customer Support
Support representatives use your account information to provide fast and effective resolution of your complaints and questions.
Service Improvement
User experiences are reviewed to improve our platform's performance, game quality, and overall service.
Relevant Notifications
With your consent, information about new offers, bonuses, and promotions is sent via email. You can unsubscribe at any time.
Information Storage and Security
Retention Period
All information is stored while your account is active. Even after an account is closed, information may be retained for a specific period to meet legal obligations, regulatory requirements, or for dispute resolution. Once the retention period ends, information is securely deleted or anonymised.
Security Measures
We take the following technical and organisational measures to protect your information:
- SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
- Two-factor verification: An additional verification layer is activated for suspicious login attempts.
- Access control: Only authorised staff have limited access to the information they need.
- Regular audits: Regular security testing is conducted to identify system vulnerabilities.
- Data backup: Encrypted backups are maintained to protect against server failures.
Sharing Information with Third Parties
We Do Not Sell Your Information
1111ba never sells, rents, or transfers your personal information to third parties for commercial purposes. We are fully committed to your privacy.
Limited Sharing When Necessary
We may share information with specific third parties in the following limited cases:
- Payment processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer services.
- KYC verifiers: Necessary information is shared with trusted identity verification service providers.
- Technology service providers: Technology partners who assist in platform operations may have limited access to information — however, they are required to comply with our privacy standards.
- Law enforcement agencies: Information may be shared as required to comply with legal obligations, court orders, or government directives.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive limited session data to ensure fair play.
Third-Party Accountability
All third parties contracted with us are required to follow our privacy standards and may not use your information for any other purpose. They are obligated to maintain the necessary security measures.
Cookies Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. They help our platform remember your preferences and provide a better experience.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are always active for login sessions, security tokens, and basic functionality.
Functional Cookies
These cookies are used to remember your language selection, game settings, and personal preferences, making your experience smoother and more personalised.
Analytical Cookies
These collect anonymous data to analyse website traffic patterns and user behaviour. This helps us improve our service quality.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, doing so may limit some functionality.
Payment Information Security
Payment Security Standards
Protecting your financial information is our top priority. All transactions carried out through mobile financial services such as bKash, Nagad, Rocket, and Upay are processed through encrypted channels.
- Card numbers or full bank account details are not stored on our servers.
- Only the necessary information is processed for mobile banking transactions.
- All deposits and withdrawals are handled through secure payment gateways.
- Suspicious transactions are immediately flagged for review.
Deposit and Withdrawal Policy
The minimum deposit amount at 1111ba is ৳100 and the minimum withdrawal amount is ৳800. Your identity is verified at the time of withdrawal to ensure funds are sent to the correct and authorized account. Under normal circumstances, the withdrawal process takes 5–30 minutes to complete.
Your Rights
As a user of our platform, you have the following rights over your own information.
Right to Access Information
You can request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.
Right to Correct Information
If any of your personal information is incorrect, you can request that it be corrected. Keeping accurate and up-to-date information is in the interest of both parties.
Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
Right to Object to Processing
You can object to the use of your information for marketing communications. We will stop marketing communications after receiving your request.
Right to Data Portability
You can receive your personal information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request a temporary restriction on the processing of your information, such as when the accuracy of the information is in dispute.
How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat support or by email at [email protected]. After verifying your identity, we will respond to your request as quickly as possible.
Protection of Minors
Restriction for Those Under 21
1111ba is for people aged 21 and above only. We do not knowingly collect information from or provide services to minors. Age verification is mandatory at the time of registration.
If we are informed that a minor has created an account on our platform, we will immediately close that account and delete all associated information. If parents or guardians believe their child has used our platform, please contact us without delay.
For more information on responsible gaming, please visit our Responsible Gaming page.
Policy Changes
Notice of Updates and Changes
1111ba reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A clear notice will be published on the platform.
- A summary of the changes will be sent to your registered email.
- The "Last Updated" date at the top of the page will be changed.
If you continue to use the platform after the changes take effect, you will be considered to have consented to the revised policy. We recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy team will review your matter carefully.
Related Policies & Information
Learn more about our other policies and terms: